Placing an order 

Once you've decided on the size of greaseproof paper you want, head to the checkout page. Enter your details or log in, and then you'll be prompted to upload your logo. Once you've done that, you can continue to the payment page. You'll receive an email confirmation once your order has been placed. 
You'll be prompted to upload your logo during checkout before making payment. 
Yep, you’ll need to approve your artwork before we print your food wrap paper. You will receive an email with your artwork to approve within 24 business hours (this does not include weekends). 
Your order will be delivered within 3 to 4 weeks after you approve your artwork. 
Payment by card at checkout. 
No problem! Just head on over to our Custom Quote page and fill out the short form. We'll get back to you with a custom quote in no time. 
Yes, orders can be changed before production starts. Just give us a call and we'll be happy to make the necessary adjustments. However, once you approve your artwork and we begin production, we can't make any changes. Orders can also be refunded before artwork is approved. 
No, you don't! Our minimum order quantity is between 1,000 and 6,000 sheets, depending on the size you want. So you can order the exact amount of deli paper you need, without having to buy more than you can use. 

Delivery 

Free shipping on all orders! 
Please click here for a custom quote for deliveries outside of US 
Once you approve your artwork, you'll receive your order within 3 to 4 weeks. 
UPS 
We currently only deliver to the US, but please get in touch if you would like delivery outside of US. 
We may be able to ship to you, but you'll need to complete a Custom Quote form. We'll get back to you with a custom shipping quote. 
We only deliver Monday to Friday. 
We understand that sometimes you need your order sooner than our standard lead times. Please give us a call at 646-569-9178 and we'll be happy to discuss your requirements. We may be able to offer you a rush order or a faster shipping option. 

About our deli and kraft paper 

Absolutely! We offer free mockups of all of our designs. Just click here to request your mockup and we'll send you a high-resolution image of your design on the product of your choice. Once you're happy with the mockup, you can place your order. 
Yes they are! 
Of course, please click here to complete our Custom Quote form and we'll send you a custom quote. 
Yes, they are! We're all about looking after our planet, which is why all of our parchment and kraft paper is recyclable and biodegradable. We also source our materials responsibly, so you can feel good about using our products. 

Contacting Us 

You can call us on +1 646-569-9178 or email us at hello@brandedfoodwraps.com. 
We typically send out artwork confirmation emails within one working day. If you haven't received your email, please check your spam folder first. If it's not there, please contact us and we'll be happy to help. 
Typically, orders are delivered within 3 to 4 weeks after the artwork is approved. However, if it has been over 4 weeks since you approved your artwork, please contact us and we'll be happy to help you track down your order. 
We're sorry to hear that you're not happy with your order. We want to make sure you're satisfied with your purchase, so please contact us and let us know what's wrong. We'll do everything we can to make things right. 
Yes, we can usually accommodate custom sizes. Just click here to complete our custom quote form and we'll get back to you with a custom quote. 
Sure, please click here to complete our custom quote form and we'll be in touch. 

Artwork 

The best format for printing your logo is PDF, AI, or EPS. These formats are vector-based, which means they can be scaled to any size without losing quality. If you don't have your logo in one of these formats, we may still be able to help. Please contact us or request a free mock-up to see if we can work with your current logo file. 
Absolutely! We have a team of experienced designers who will carefully review your logo for any potential issues. If we find any problems, we'll contact you right away so we can fix them before sending your artwork to proof. 
Yes, you will receive an email with a proof of your design within 24 business hours of submitting your artwork. You will need to approve this proof before we can print your order. Weekends are not considered business days, so if you submit your artwork on a Friday, you will not receive your proof until Monday. 
If this is your first order, you can upload your logo during the checkout process. Simply click on the "Upload Logo" button and select the file from your computer. If this is a repeat order with the same logo, just let us know your previous order number or upload it again. 
We can print your custom parchment paper or kraft paper in one, two, or full color. Full color printing means that we can print any number of colors in your design. 
Sometimes. JPEG files are a compressed format, which means that they lose some of their quality when they are saved. This can make them look pixelated or blurry when they are printed. However, if your JPEG file is high-resolution and has a simple design, it may be good enough quality for printing on deli paper. 
 
If you are not sure whether your JPEG file is good enough quality, we recommend that you contact us. Our team of experienced designers will be happy to review your file and give you their recommendations. 
 
We understand that not everyone has a PDF, AI, or EPS version of their logo. So, if you only have a JPEG file, we will work with you to ensure that your custom food wrap paper is exactly what you wanted. 
You don't have to! We'll do it all for you. Just tell us what you want, upload your logo, place your order, and we'll send you a proof. Once you're happy with the design, we'll print it and ship it! 
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